General Questions
Thank you for coming to know more.
What is White Africa?
White Africa is Africa's trusted classified marketplace, where you can buy and sell everything from electronics and vehicles to property and services. Think of us as the digital marketplace that understands the African context — our payment methods, our logistics, and our communities.
Is White Africa free to use?
Yes! Creating an account, browsing listings, and posting basic listings are completely free. We also offer premium features like featured listings, membership plans, and verified seller badges for a small fee.
Where is White Africa available?
White Africa is available across Africa. We support multiple countries, currencies, and languages. Our primary launch markets are Nigeria, Equatorial Guinea, Ghana, Kenya, and Benin, with expansion to more countries planned.
Who operates White Africa?
White Africa is operated by Eyooly Technologies Limited, a technology company building the infrastructure for Africa's digital economy. Learn more about us on our About Us page.
Account & Registration
How do I create an account?
Click the "Register" or "Sign Up" button at the top of the page. You can sign up with your email address, phone number, or through your Google/Facebook account. Registration takes less than 2 minutes.
I forgot my password. What should I do?
Click "Forgot Password" on the login page, enter your email or phone number, and we'll send you a reset link or code.
Can I change my username or phone number?
Yes, you can update most of your profile information from your account settings. Some changes may require verification for security purposes.
How do I delete my account?
Go to your Account Settings → Privacy → Delete Account. Please note that deleting your account will permanently remove all your listings and data. We recommend downloading your data first if you wish to keep a record.
What is a verified seller badge?
A verified seller badge indicates that a seller has completed our identity verification process. Verified sellers are more trustworthy and their listings appear more prominently in search results.
Buying on White Africa
How do I find items near me?
Use the location filter on the search bar. You can search by country, state, or city. You can also enable location services on your device for automatic local results.
How do I contact a seller?
Each listing has a "Contact Seller" button. You can reach out via:
- In-app Chat — Our secure messaging system (recommended)
- WhatsApp — Direct WhatsApp link (if the seller enables it)
- Phone Call — Direct call (if the seller shares their number)
- Email — For formal inquiries
How do I know if a listing is trustworthy?
Look for these trust indicators:
- Verified Seller badge — Seller has confirmed identity
- Reviews and ratings — From previous buyers
- Detailed description and clear photos — Professional presentation
- Reasonable price — Be wary of deals that seem too good to be true
- Local pickup option — Sellers willing to meet in person are often more credible
Is it safe to buy on White Africa?
White Africa provides the platform for buyers and sellers to connect, but transactions are between Users. We recommend:
- Meeting in public, well-lit places
- Inspecting items before paying
- Using secure payment methods (avoid wire transfers to strangers)
- Reporting suspicious behavior immediately
Read our full Safety Tips for more guidance.
What should I do if I receive a faulty item?
Contact the seller first to try to resolve the issue. If the seller is uncooperative, you can report the listing to our support team. Note that White Africa is a classified marketplace, not a retailer, so consumer protection laws vary by jurisdiction.
Can I return items?
Return policies are set by individual sellers, not by White Africa. Always clarify the return policy with the seller before completing a purchase.
Selling on White Africa
How do I post a listing?
- Click the "Post Ad" or "Sell" button
- Select a category for your item
- Add a clear title, detailed description, and photos
- Set your price and indicate if it's negotiable
- Choose your location and contact preferences
- Submit your listing for review (usually approved within minutes)
How many photos can I upload?
Free listings can include up to 5 photos. Premium listings and members can upload more photos and add video.
How do I make my listing stand out?
- Use clear, well-lit photos — Show the item from multiple angles
- Write a detailed description — Include brand, condition, dimensions, and any defects
- Set a competitive price — Research similar listings
- Choose the right category — Miscategorized listings get fewer views
- Use a featured listing — Promote your listing to the top of search results
- Respond quickly to inquiries — Fast response time improves your seller rating
How do I edit or delete my listing?
Go to My Account → My Listings, find the listing you want to manage, and click Edit or Delete.
How do I get more buyers?
- Promote your listing — Use our featured listing option
- Share on social media — Use our one-click share buttons for WhatsApp, Facebook, and Twitter
- Lower your price — If you're not getting views, consider a price adjustment
- Improve your listing — Add more photos, improve the description
- Build your reputation — Complete sales successfully and ask for reviews
What fees do sellers pay?
Basic listings are free. Optional paid features include:
- Featured Listing — $2–$10 depending on duration and category
- Membership Plans — Starting at $15/month for unlimited listings and advanced features
- Banner Advertising — For businesses wanting prominent placement
Can I sell services (not just products)?
Yes! White Africa supports service listings. Whether you're a plumber, graphic designer, tutor, or consultant, you can list your services on our platform.
How do I get the verified seller badge?
Complete our verification process by submitting a valid government-issued ID and a selfie for identity confirmation. The process usually takes 24–48 hours.
Payments & Pricing
What payment methods are accepted?
Payment methods vary by seller, but commonly include:
- Cash on Delivery / Pickup
- Bank Transfer
- Mobile Money (MTN MoMo, AirtelTigo Money, M-Pesa, etc.)
- Paystack / Flutterwave (for online payments)
White Africa is working on integrated payment processing for seamless, secure transactions.
Can I pay in my local currency?
Yes, White Africa supports multiple currencies including Nigerian Naira (₦), Ghanaian Cedi (₵), Kenyan Shilling (KSh), West African CFA franc (XOF), Central Africa CFA franc (XAF), US Dollar ($), and Euro (€).
How do I make my listing stand out?
- Use clear, well-lit photos — Show the item from multiple angles
- Write a detailed description — Include brand, condition, dimensions, and any defects
- Set a competitive price — Research similar listings
- Choose the right category — Miscategorized listings get fewer views
- Use a featured listing — Promote your listing to the top of search results
- Respond quickly to inquiries — Fast response time improves your seller rating
How do I set the price for my listing?
When creating a listing, enter the price in your local currency. You can also mark the price as negotiable, which often attracts more buyers.
What is the "Price is Negotiable" option?
When you check this box, buyers know you're open to offers. This can lead to faster sales but may result in lower offers. It's commonly used for used items and real estate.
Safety & Security
How do I stay safe when meeting a buyer or seller?
- Meet in public places — Coffee shops, shopping malls, police stations
- Bring a friend — Especially for high-value transactions
- Inspect before paying — Never pay before seeing the item
- Daytime meetings only — Avoid late-night meetups
- Trust your instincts — If something feels off, walk away
Read our complete Safety Tips for more advice.
How do I report a scam or suspicious listing?
Click the "Report" button on any listing or user profile. Our moderation team reviews all reports within 24 hours. You can also email us at safety@white.africa.
What happens to scammers?
Users who engage in fraudulent activity are permanently banned from the platform. We also cooperate with law enforcement authorities when necessary.
Is my personal information safe?
Yes. We use encryption, secure servers, and strict access controls to protect your data. We never sell your personal information. Read our Privacy Policy for full details.
Technical Issues
The website is not loading properly. What should I do?
Try these steps:
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari)
- Disable browser extensions temporarily
- Check your internet connection
- If the issue persists, contact our support team
The app is crashing. What should I do?
- Ensure you're using the latest version of the app
- Try restarting your device
- Clear the app cache (Android: Settings → Apps → White Africa → Storage → Clear Cache)
- Reinstall the app if problems continue
How do I enable notifications?
- Web: Click the lock icon in your browser's address bar → Site Settings → Notifications → Allow
- Mobile App: Go to your phone's Settings → Notifications → White Africa → Allow
I found a bug. How do I report it?
We appreciate your help! Email us at support@white.africa with:
- A description of the bug
- Screenshots (if applicable)
- Your device/browser information
- Steps to reproduce the issue
Membership & Premium Features
What is the White Africa Membership?
Our membership plans give sellers enhanced tools and visibility:
- Free Plan — 3 listings/month, basic features
- Basic Plan ($15/month) — 15 listings, store page, verified badge, analytics
- Premium Plan ($7/month) — Unlimited listings, priority placement, video listings, dedicated support
How do I upgrade my membership?
Go to My Account → Membership and select your preferred plan. You can pay via card, bank transfer, or mobile money.
Can I cancel my membership?
Yes, you can cancel anytime from your account settings. Your membership will remain active until the end of the current billing period.
What is a Featured Listing?
A featured listing appears at the top of search results and on the homepage, giving it significantly more visibility. Featured listings receive, on average, 5x more views than regular listings.
Contact & Support
How do I contact customer support?
- Live Chat: Available on the website (bottom right corner)
- Email: support@white.africa
- Phone: +234 800 WHITE AF
- Help Center: Browse our full knowledge base at help.white.africa
What are your support hours?
Our support team is available:
- Monday–Friday: 8:00 AM – 8:00 PM (WAT)
- Saturday: 9:00 AM – 5:00 PM (WAT)
- Sunday: Emergency support only
Live chat is available 24/7 for urgent issues.
How long does it take to get a response?
- Live Chat: Immediate (during business hours)
- Email: Within 24 hours
- Social Media: Within 12 hours
Can I suggest a feature?
Absolutely! We love hearing from our community. Send your suggestions to feedback@white.africa or post in our community forum.
Didn't find what you're looking for? Contact our support team — we're happy to help!